HTLC Network | Uganda
HTLC Network is a valuable support that can help you to transform the challenges of an international relocation into a successful and satisfying life experience. We provide global corporate and private relocation and immigration services and we are present in many different parts of the world, being able to meet your requests, to ensure the utmost attention to every detail
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Uganda is a welcoming country of natural beauty with a friendly population, bordering Rwanda and Tanzania to the south, Kenya to the east, Sudan to the north and Congo to the west, where the snow-capped Rwenzori Mountains form a natural border.



The country boasts the famous Lake Victoria, the world’s second largest lake, shared with Kenya and Tanzania. This is where the source of the River Nile is found. After gaining independence from Britain in 1962, Uganda went through a turbulent time.



Dictatorship and civil war marred the country for years, and many still associate Uganda with the brutal dictator Idi Amin. This however is now in the past and Uganda has experienced stability since the take-over by the current president, Yoweri Museveni in 1986. There remains some local rebel activity in the extreme north, but it rarely affects the rest of the country.


Most of Uganda is very fertile, producing export crops and food crops for local consumption. The climate is fairly constant year round with two wet seasons. The natural scenery is unsurpassed, moving Winston Churchill to name Uganda the “Pearl of Africa”.


The capital Kampala is located near the shores of Lake Victoria, and is a rapidly growing city with a population of approximately 1.2 million. Modern high-rises dominate the skyline and most major businesses are based here.


The town of Jinja, further to the east, is located at the source of the River Nile and used to have a large Asian community, which can be seen in the architecture, although many buildings have been allowed to deteriorate. Other towns are Mbala in the east and Mbarara towards the west.



Uganda is not a major tourist destination, although it is becoming increasingly popular with independent travellers. A main attraction is trekking to the natural habitat of the mountain gorillas. Bwindi Impenetrable Forest is home to half of the world’s remaining mountain gorillas.


Other attractions include Queen Elizabeth National Park, the powerful waterfall on the Nile River; Murchison Falls and water rafting at the source of the Nile, where rapids are among some of the biggest in the world. Uganda is also a popular place for bird watching, with the rare shoebill stork being on top of the list.


Uganda is a country, that despite its troubled past, has much to offer to tourists and businesses alike.

Breaking free of its volatile past, Uganda now boasts one of the fastest-growing economies in Africa, the main contributor being the agricultural sector.



Uganda is a country of economic growth with investment potential. Key export crops are coffee, cotton, tea and cane sugar. The manufacturing sector is based mainly on processing the export crops, as well as producing cement, steel products, textiles and beer. Another important export is electricity produced by water turbines at Owen Dam by Lake Victoria.



Since industrial production is limited, many items are imported, primarily from South Africa. The tourism industry is not as developed as in neighbouring Kenya, but has great growth potential.


Along with greater stability has come an influx of foreign investors and multinational companies establishing themselves in Uganda. Added to these are the many aid programs operating in the country. The official language is English.


Nearly all foreign companies are based in Kampala, making it by far the number one destination city for Transferees. Kampala has all the facilities needed for expatriates. Reputable international schools offer both British and American curricula and modern leisure complexes are increasing in number, offering many extra-curricular activities. There are several international restaurants, and expatriate clubs and societies arrange a variety of events.



The Crime rate is not very high in Kampala compared to other African capitals, although precautions should be taken. Most expatriate properties have a walled garden and many use on-call security companies.


Uganda is developing very quickly, making it an interesting, pleasant and productive destination to be assigned to.

Prepare and Plan Visit
In this initial contact the Relocation Coordinator will brief the Transferee, introducing destination services commissioned, and provide access codes to HTLC Network on-line City-Specific Resource Guides. In addition, the Relocation Coordinator will help the Transferee assess personal and family’s housing needs, as well as their hopes and plans for the sojourn in your new destination. The Transferee will be asked to fill out a Personal Needs Analysis Form, which will enable customized service delivery. After gaining a sense of the Transferee’s needs, the Relocation Coordinator will arrange appointments with schools and real estate agents, an appointment will be set up with one of the Local Counsellors for a city briefing and a programme will be finalised for accompanied property and school viewings.


Airport Pickup and Greeting The Transferee and family will be met at the airport by a Local Counsellor and accompanied to designated hotel.


Destination Country and City Information
The Transferee will be given a briefing on the local city and life in your new destination in general, and will be encouraged to ask any questions. An Information Pack on the destination city will be provided. This Pack includes an information sheet with the HTLC Network office and Local Counsellor contact information and emergency telephone numbers. Further, it includes a city and transport map as well as a hard copy of HTLC Network own City-Specific Resource Guide, which contains a wealth of information such as telephone access codes, English-speaking doctors and expatriate clubs. When available, a copy of the English Yellow Pages, local English language periodicals and other relevant information will also be included in the Information Pack.


auto-europe-driving-informationCity by Zone Tour
The purpose of this tour is to familiarise the Transferee with selected areas of the city and type of housing and amenities available, in order to be better prepared to select the neighbourhood most suitable for personal and family needs. The City By Zone Tour is often delivered in conjunction with a house hunting programme.


International Schooling The Transferee will be briefed on educational opportunities in the area. The Relocation Coordinator will schedule appointments at the selected schools, and the Local Counsellor will accompany the Transferee to pre-arranged appointments although the appointments will be privately held between the Transferee and school administrators. Where possible, the Relocation Coordinator will organise enrolment procedure and arrange for company invoicing.


Full-Day Househunting Programme Following an in-depth briefing by the Relocation Coordinator a programme of property viewings will be arranged. The Local Counsellor will accompany the Transferee to pre-arranged viewings of up to eight properties.


Two-Day Househunting Programme Following an in-depth briefing by the Relocation Coordinator a programme of property viewings will be arranged. The Local Counsellor will accompany the Transferee to pre-arranged viewings of up to fifteen properties.


Lease Negotiation After the Transferee has selected a property, the Relocation Coordinator will negotiate lease conditions with the real estate agency or landlord according to The national destination law. HTLC Network coordinator will prepare a contract that ensures legal protection for the client. Particular attention is given to include a break clause, as international assignments often change in duration and the aim is to give maximum flexibility within the limits of the national destination law.


bigstock-Real-Estate-Home-Inspection-Re-20778977Property Inspection and Inventory Once the lease has been signed, a thorough property inspection is taken in the presence of the Transferee. This includes an inventory of any furnishings, general condition of the property, and meter readings for utility contracts.


Utility Connections, Phone Line and Bank Account The Relocation Coordinator will arrange all utility and telephone connections, and a Local Counsellor will accompany the Transferee to open a bank account in the selected area.


Settling-In Assistance The Local Counsellor will spend time with the Transferee and family, assisting with requested elements of the relocation process, such as arranging language training, obtaining a satellite decoder or internet service provider, shopping for furniture or securing house contents insurance. Duration of this service depends on various company authorizations.


Car Purchase or Lease The Relocation Coordinator will brief the Transferee on the logistics of making an automobile purchase and will research reputable dealers in the area. The Local Counsellor will accompany the Transferee to dealers and act as a translator. Once the Transferee has made the selection, HTLC Network will take care of necessary documentation including insurance cover. For long-term rental HTLC Network will advise local availability of this service.


Local Registration
If the Transferee requests, and is eligible, the Local Counsellor will assist with National Health Registration. City hall registration is a separate service and if authorizied, HTLC Network will assist with the whole bureaucratic procedure at the relative cityhall.


Closeup of a call center employee with headset at workplaceOngoing Phone Support The HTLC Network support Helpline is available to all Transferees for 90 days from date of property contract signing. Extensions to this Helpline can be added in periods of three months.


Car Importation Importation of car to your new destination, including full document assistance and re-registration with Vehicle registry.


Full Assignment Tracking Full tracking of all deadlines throughout duration of the Transferees international assignment, notification given of all scheduled renewal dates, such as housing contracts, Permit of Stay and Work Permits. Ad Hoc Services Service rendered both from back and front office is available on an hourly and daily basis.

Immigration procedures and requirements vary greatly from country to country. Documents requested from applicants depend on the citizenship of the individual applying and the status he wishes to obtain in the destination country, be it authorisation to work, authorisation for accompanying family members, tourist or study visas, temporary or permanent residency status.


Passport immigration stamp

• HTLC Network has been selected by many International Law and Immigration Firms as well as Global Relocation Companies to represent them exclusively for immigration

• We work closely with the relevant governmental and police authorities in each country

• Our Immigration Team are experts in immigration laws and keep abreast of changing requirements and procedures

• We prepare all documentation for HR, all you have to do is print out and sign

• We inform the Transferee which specific documents are required , which translations must be obtained and if these must be legalised

• We provide HR and Transferees with information on the process flow, timing and specific legal requirements of each destination

• We update all parties involved regularly as to the status of the application

• Whenever possible, we act with a Power of Attorney on behalf of the company and the Transferee; when the Transferee’s presence is required, he will be accompanied to the relevant office in the destination city

• Our Local Counsellors, residents and locals of the destination city, are able to present the all prepared documentation to the relevant offices in person; thus speeding up the process and ensuring an efficient service


For more info about our immigration services in Uganda please contact our marketing department at:

kampalaResource guide Kampala:

The area where Kampala is situated now used to be wetlands and hills and was the habitat of the antelope named the Impala. When the British came, they referred to it as the “hill of the Impala”, in the local language Luganda this became kasozi k’ Impala, or just K’ Impala and later Kampala. With the arrival of the colonial power, a fort was constructed in 1890 for British East Africa Company and Uganda became a protectorate, Kampala being the main town. In 1962 Kampala became the capital. 1962 also saw the end of colonial rule, and a series of ictatorships followed.

When the dictator Idi Amin was overthrown in 1979, civil war ravaged the city and it was destroyed to a great extend. Since the present government’s overtaking power in 1986, the city has been very stable and has prospered and developed. Infrastructure has improved and it standstoday as a modern capital.

UGANDA FAQ - Housing
What can I expect to find in an unfurnished, a semi-furnished or a furnished property?

There are not many furnished houses on the market, but there are quite a few all-inclusive furnished apartments in apartment complexes. They generally come equipped with good standard furniture, fully equipped kitchen with all utensils and TV, telephone etc. Many offer a maid service.

A semi-furnished house would come with basic fixtures and fittings and very basic furniture. An unfurnished house would generally have a kitchen, but no electrodomestics.

What sort of flexibility will I have to negotiate rent or furnishings?

All rental prices are mostly negotiable.

How many properties will I be shown?

This depends on the Relocation Package you have selected: HTLC Network Basic Package includes 8 properties and the Extended Package includes 15 properties. You will be told at the outset how many properties you will be shown; these will be as close to your ‘Needs Analysis’ description as possible according to what is available on the market at the time.

How can I secure a property that I choose?

A holding deposit is not typical and most landlords would not hold a property if another tenant would want to rent the property.

What costs are involved in renting a property?

Real estate agents fees is payable by landlord and is generally equivalent to one month’s rent. A security deposit will normally be held by the estate agent (1 month’s rent).

First rental payment can be between three months to a year’s rent up front and thereafter normally three months in advance. It is becoming less common to pay a year up front and in most cases the rental payment is negotiable.

What other expenses should I expect to pay?

In connection with the contract there are no further expenses to the tenant (no stamp duty, VAT or administration fee to be paid by the tenant.) In serviced apartments, the rental fees usually include services such maid service, cleaning and security. In individual property it is recommended to use the services of a on-call security company.

What is the process flow to rent a property?

The rental contract drawn up after which the security deposit and first rental payment is made. The tenant can not access the property before the contract is signed unless approved in written by the landlord. An inventory and property inspection is always conducted together with your Local Counsellor before moving in.

What chance do I have of receiving my full deposit back when I leave the property?

Provided the property is left in the state in which it was when consigned, and the required notice is given, there should be no issue in obtaining full deposit paid back. EMC Network insists on preparing a detailed check-in sheet upon move in which is signed by both tenant and landlord, this is referred to at check out to establish property state at time of consignment.

What responsibility do I have as a tenant towards maintenance of the property ?

Generally the landlord is responsible for the outdoor maintenance, while the tenant is responsible for indoor maintenance. Gardening is the responsibility of the tenant unless otherwise agreed. In gated complexes the landlord usually takes care of gardening.

Major indoor repairs and maintenance are covered by the landlord. The tenant ‘s responsibilities are to see that the interior is kept to a similar standard as when the property was rented out.

Can i make any changes to the property?

Alterations can only be made with the approval of the landlord. The rental contract stipulates how the property should be returned.

What if I need to break the lease early?

Even though a rental contract is for 1-2 years, it is normal to include a three months notice period in the contract. In some cases it is possible to have a break-off clause or a diplomatic clause included in the contract, but not all estate agents offer this option, and it is ultimately down to the landlord to decide.

UGANDA FAQ - Utilities
How realiable are the local utilities?

Electricity: Power cuts occur frequently, although in the more up-market areas they are a lot less frequent. They usually last between 10 minutes and a couple of hours. Generators are sometimes supplied by the landlord, though not as a rule.

Water: Tap water is not safe to drink. A proper carbon water filter is recommended to make sure tap water is purified properly and suitable for drinking. Otherwise bottled water is readily available.

Gas: Gas is not piped to properties. For gas cookers, gas cylinders can be bought at most petrol stations and they can be refilled there too.

Should i take any precautions to protect my electrical appliances?

Power surges are common and, to a lesser degree, low power supply, so it is necessary to protect appliances with voltage regulators. UPS back-up is advisable for computers.

What utility expenses will I have to pay?

Water, electricity and telephone (service charges, line rental and consumption).

How are these accounts charged?

It is advisable to request the utility company for a meter reading on the date of moving in and to transfer the account into the name of the tenant.

The invoice will be delivered to the property. Utility bills are at times invoiced to the landlord to be paid by the tenant. In that case it is advisable to ask for proof of payment for the last bill before moving in. Payment is due after 15 days of date of invoice. Payment for electricity bills can be made at local offices. Cash and cheques are accepted.

Water bills must be paid in cash at the main office. Cheques are accepted only by prior arrangement.

It is not possible to pay via bank transfer or using credit cards. Cheques cannot be posted, but must be delivered to the office. No payments should be made to field staff.

Will I be able to get Satellite TV?

It is possible to install a satellite dish and to receive satellite TV.

What documents do I need to install a Telephone Line?

A form must be filled out and submitted along with a passport photograph. A copy of the passport is also required. Your Local Counsellor will assist with this as part of your Relocation Package.

How long will I have to wait for my telephone?

A week to 10 days.

How will I be billed?

Telephone services can be either pre-paid or post-paid. Invoices will be sent to PO Box or delivered by courier according to prior arrangement.

What about internet conection?

ISDN lines are available only in a few residential areas outside the central business district, depending on the exchange. Dial-up Internet connections are available through a number of service providers, although slow in speed.

What about mobile phones?

There are three mobile telephone companies operating in Uganda. MTN currently has the best coverage. Other companies are Celtel and UTL Telecom.

UGANDA FAQ - Driving
What is like to drive in Uganda?

Ugandans drive on the left as in the UK. Most main road surfaces in Uganda are tarmaced but frequently unmarked and badly maintained with potholes and uneven surfaces. All other roads are dirt tracks making driving an arduous and uncomfortable experience. Driving is a risky business since it is often chaotic with road rules most often ignored.

At nighttime most vehicles drive without the use of lights! In Kampala many pedestrians walk out into the road making driving a very unpredictable experience. The number of vehicles on the road makes traffic-jams a very real experience at any time of the day.

What sort of vehicle is advisable?

Many saloon type cars and 4WD vehicles are used by foreigners. Most prefer 4WD because of the roads in Uganda. Most vehicles used by foreigners are used vehicles imported from Japan and Dubai. These are in good condition despite their age and will last longer on Ugandan roads than others.

Is my licence valid in Uganda?

A foreigner can use his/her own license for up to 3 months or an International License for 1 year. After this a Ugandan license must be obtained.

Can i buy a car?

Private armed guards are available and a wide offer of security companies although the country doesn’t has specific security problems.

Yes. Documents proving legal status in the country and a passport and driving license are required. Additionally a tax number is required. There are many garages offering new and used cars, many directly from Dubai and Japan.

How can I ensure the security of my family?

Private armed guards are available and a wide offer of security companies although the country doesn’t has specific security problems.

Are there any precautions a foreigner must take?


Do I have to be vaccinated before arriving to Uganda?

Malaria Risk is present throughout this country, including urban areas. There have been some increases in the incidence of Malaria in the country. Areas where there is cause for extra caution: Kirinyaga, Meru North District, and Trans Mara Districts. An alarming extension of this is that some of the previously malaria-free high altitude areas are reporting the disease.

You may be asked for your yellow fever vaccination certificate on arrival at Kigali International Airport. The malaria and the Diphtheria vaccinations are highly recommended.

UGANDA FAQ - About HTLC Network
Why should I choose HTLC Network?

– Extensive rapidly growing client list.
– Exclusive partner/representative of many Global Relocation Service Providers.
– Exclusive representative of many International Law and Immigration Firms.
– Quality control guarantee: Head Office directs all relocations and immigrations in every destination.
– All staff required to attend on-going training sessions and workshops to keep updated as to global mobility needs.
– No language barriers – Assistance provided in all major European languages and many others.
– Corporate consultation with HTLC Netowork’s’ Representatives at location of choice.
– HTLC Network own ‘Resource Guides’ providing a wealth of everyday information for expatlife in destination city.
– Comprehensive FAQs for each country serviced.
– Red Alert List to prepare for the specific challenges of each destination.
– Extra ‘Safety’ section in Resource Guides for countries posing specific security threats.
– 24-hour Emergency Helpline for Transferees throughout the duration of the relocation.
– Complimentary 3-month Helpline.

UGANDA FAQ - For corporate
How can we determine a realistic Housing Budget for Transferees?

During HTLC Network’ initial teleconference with the client we go through an in-depth ‘Needs Analysis’ which can include Housing Budget variables for the Destination City. HTLCNetwork will work with the Company to ensure the workforce locate properties of a suitable standard within the parameters set by corporate policy.

Can the contract be signed in the name of a foreign company?

Legally, yes, as long as it can be proved that the individual who signs the contract has the legal right to sign as a representative of the Company. Many landlords however, will not accept this as it is harder to take a foreign Company to court should there be any missing rent payments or problems. As landlord’s rarely accept a foreign Company signing the lease, it is usually signed by the local company that is VAT registered locally.

HTLC Network will prepare the contract in the name of a legal representative of the Company. We require full data of the individual, a photocopy of his/her passport ID pages and a photocopy of the Company’ s document demonstrating position within the Company.

The prepared contract will be emailed to the appropriate Company contact and instructions will be given on how it is to be printed out and signed. Once signed, one of HTLC Network’ Local Counsellors will collect the contract and deliver it to the real estate agent for the signature of the landlord. A signed copy will be returned to the Company whilst the three copies of the contract are being registered, thereafter a registered copy will be delivered.

Arrangements will be made to take a thorough inventory in the presence of the tenant and landlord.

Is it necessary for the Transferee to be present to apply for documents?

For the presentation of document application, it varies from city to city. Wherever possible HTLC Network will prepare power of attorney  in order for a Local Counsellor to act on behalf of the Transferee and family.

To release the obtained documents, the Transferee and other members of the family must be present as an original signature is required.

How can we guarantee all Transferees will receive the same standard of service? (staff relocating to main cities versus more rural areas)

All Local Counsellors are really ‘local’ to the area where they assist Transferees. They are selected for their good knowledge of their city area.

All Local Counsellors are trained by HTLC Network to follow our set pattern of delivering services using an in-house ‘Training and Operations Manual’.

All Local Counsellors are closely directed by Office Coordinators, ensuring a consistent standard of service is delivered.

How does HTLC Network handle Group Moves?

All relocations are handled by the same system of centralisation. When required, we arrange for a member of our office team to go to the location of a group move to be an in-house Coordinator, working from the Client Company’s premises as a point of reference for HR, Transferees and their families.

In main centres we have several Local Counsellors.

What ongoing support is provided for Transferees and families?

HTLC Network aims to equip your workforce to settle into their new environment as soon as possible. Upon arrival they are presented with a local Information Pack. They are given access to our on-line City Specific Resource Guides that provide general local information as well as specific local information once a suitable property has been located.

We have a 24hour emergency helpline throughout the duration of the relocation. We provide a 90 day complimentary phone line that can be extended throughout the duration of the assignment.

Our aim is to teach the Transferee how to live in his new city and to equip him to be as independent as possible.


Area: 236,040 sq km
Time Zone: GMT+2
Capital city: Kampala
Bordering countries: Democratic Republic of Congo, Kenya, Rwanda, Sudan, Tanzania
Climate: Tropical climate with two wet seasons (December to February, June to August).


Stateform: Republic
Legislative Branch: Unicameral National Assembly
National Holiday: October 9
Currency: Uganda Shilling (Ush)


Population: Approximately 25 million inhabitants
Religion: Christian and Muslim
Languages: English
Ethnic groups: Baganda, Ankole, Basoga, Iteso, Bakiga, Langi, Rwanda, Bagisu, Acholi, Lugbara, Batoro, Bunyoro, Alur, Bagwere, Bakonjo, Jopodhola, Karamojong, Rundi, non-African (European, Asian, Arab).
Other languages: Luganda, Luo, Ateso, Runyankole, Rukiga, Rutoro, Runyoro, Swahili.