• Newsletters
• Free Access Database
• Startup F.A.Q
• Clients' download area
• Clients' data upload facilities
• Services request web interface
• Deadlines calendar online
• 45*5 C.E.T. Live Chat Help
• Ees' safe payroll webdownload
• Employees help desk service

We usually send to our client our newsletters in English and/or Italian for the main legal updates related to HR administration, tax & accounting services, work safety and privacy obligations.

Frequency of newsletters is not established expressly as compliant with the legal updates frequency, but no important item for our target of clients is ever missed.

According to clients' request in addition, copy of the related laws, decrees, public offices notices etc. can be delivered, in case with translations in more languages of the relevant paragraphs/ abstracts.

An interesting database, which is gradually being developed with informative sheets related to labour, employment, social contributions, benefits, individual income tax, work permissions and 'country overviews' allowing clients to have a free informative and complete file, very useful for any preliminary decision and budget when establishing a new entity or branch in a new country, but also simply when looking for details by item for ordinary HR management decisions.

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How many doubts are arising when important decisions about hiring new employees and establishing a new legal entity in a new country is required in a very short timeframe ?

In such cases it is really more useful and faster to realize that somebody has been passing through the same situation shortly before, and that some answer to the same doubt has already been carefully prepared, helping to save time and money for your decisions.

This is the kind of support that our clients will find in this section of our web site, always free of charge ! Frequently asked questions (and related detailed replies) !

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Our activity can be organized through calendars jointly approved, which can let know to our clients the exact day and time in which an informative file will be ready, according exactly to the customized content which have been required.

It is all about having the exact information needed in the moment in which it is necessary or desired ! This is also valid on demand for mandatory forms for social contribution, income tax, reporting and hystorical payrolls.

There are a number of information which cannot be transferred by a 'time & attendances' (web or hardware terminal) system, such as salary increases, bonuses, benefits values etc.

In order to create a facility for this kind of data input avoiding electronic mail, which might be often not safe, we have function for Excel files upload and facilities inside our Workflow web attendances system, which are saving input times and reducing the risk of human error mistake.

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Our Microsoft Dynamics CRM is allowing any client to :

- enter in our web site restricted area being recognized as company, manager, operator, job position, authorization to order services and receive informative files, according to the client permissions approved from the management; this set up is totally manageable from the client;

- be allowed to see at any time for which services and budgets there are service agreements open with HTLC Network, and which other services might instead be still be required

- check instantly the first line operators and coordinators/consultants UPDATED contacts for each service and country, with the related possible availability.

- check in real time the cost of our services by the issued invoices database

- open an instant ticket for a service request, distinguishing the same for kind of request, destination, and if possible seeing in advance being able to approve the related extra cost, if foreseen.

We call it transparency and fairness towards our clients !

Delivery deadlines ! The obsession of finance & HR managers during the reporting activity to mother companies and audit sessions. In this activity phases it is of key importance to plan carefully well in advance the deadlines, also in case estimating the same, subject to following confirmations.

This is a good habit that we advise to any company, independently from the size and the native country, but especially for multinational companies, to underestimate this aspect, might become critical.

This activity is therefore become part of our SET UP PLAN, already from the first contacts with the client, we do agree an ANNUAL calendar of deadlines, both internal of the client and for mandatory legal fulfilments, which is agreed and approved, or updated periodically.

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Over 15 new cloud servers at your service in our Swiss data processing center, with remote and only fiber connections (Fastweb/ Swisscom) up to 100 Mb, 24 hours a day for 365 days per year, with daily back up and disaster recovery system in our atomic refuge.

Live chat help in Central Europe office Time to offer any assistance related to our function of our web site and Global Services Interface.

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The dream to avoid paper, storage and distribution time wastes, integrating the function of payroll distribution into the same web attendances interface which is allowing to collect request of overtime, of absence authorization and of expenses reimbursements.

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An INTELLIGENT FILTER which is recognizing the kind of questions which employees are submitting, supplying direct replies whenever the question is simply related to application of legal or National Collective Agreement rules, or payroll processing mechanisms, and selecting instead questions like 'which is my notice period ? which are the rules for maternity ?' which are usually worth to be immediately highlighted to the HR manager.

A simple Excel format reporting, with filters, is then completing the service, allowing the HR manager once per month to keep under control employees questions selected by item, by employee name, by duration of the support etc.

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