Since 1977, HTLC network brings its international best practice, know-how and high-quality services to our clients, delivering the needed insights to address the most complex international challenges. Over 40 skilled employees and professionals are active in the Group’s direct offices with over 80 supply chain international contractors, directly trained also by our e-learning platform.
Our mission is to ensure our Client's, human resources and environment complete and recurring satisfaction and to address requirements and needs of compliance in a timely manner with our professional and passioned expertise. Absorbing information and needs by an organized and structured system is our first step, learning and testing by doing is the second, finding and implementing all the possible improvement is the third and monitoring and measuring results before restaring the process, is the fourth phase.
Briefly, an extensive investment of time and resources to apply the key logics of the 'continuous improvement' by a 'lean organization' model.
For this reason, we provide a Single Point of Contact (SPOC), a specific person in charge of day-to-day communication, management and rapid resolution of service requests and claims. The SPOC will always be updated on your business’ situation and will proactively keep your best interest in consideration. This allows us to be closer to your company, acting as an extension of your team, and to provide you with customized solutions in order to avoid waste of time.
HTLC Network can be your strategy’s global driver and facilitator by turning your goals into successful opportunities.
Improvement must be continuous, and it must be focused on producing measurable outcomes.
HTLC Network Group adopts the PDCA (Plan-Do-Check-Act) and Six Sigma approaches to improve its processes and services, eliminating errors and helping clients strive for performance excellence and continuous learning. As we consider ourselves a Lean Organization, our objective is to improve productivity by increasing customer satisfaction and reducing operational costs.
For this reason, HTLC Network Group has created its own software GSI (Global Services Interface), which provides businesses with a clear path to achieve their missions as fast and efficiently as possible. GSI is a CRM hybrid database, based on Microsoft SQL server, which automates all administrative operations, allowing a consistent increase of productivity and cost reduction.