• Global Services Interface
• Global web attendances multi-language
• Customized files exports
• Service Consulting Integration
• Multicountry service coverage
• Tutorship by client worksite
• One global interlocutor
• One sole contract
• Billing x country

This is our 'middleware' interface, our own customization of Microsoft Dynamics Customer Relationship Management system (CRM), tailored to satisfy the needs of our clients, of our correspondents, of the assisted enterprises unions and of HTLC Network operators, to grant all the maximum level of transparency, multi-level control, efficiency and flexibility, on a totally safe native web based platform, fully integrated with our web site.

It here therefore available the possibility to import and export data related to HR administration, management, accounting and tax, which will be all available upon a multi-language platform.

The system is in addition allowing us to export all activities detail to our billing systems in each country, and to keep track of each requested activity, creating and hystorical database with the possibility for any authorized user to sort out all the necessary information with a great level of detail.

The system works on a dedicated server, with daily back up and separate disaster recovery system in our Swiss atomic refuge.

This proposal has been created in order to manage more efficiently the collection and processing of attendances and absences data of employed and self employed personnel, with possibility of integration of consequent software application parts for the additional functions of expenses reimbursements and holiday plans management.

HTLC Network, as management consulting company is managing multinational clients and has supplied a consistent support to test and optimize the international version of the Workflow software, increasing the organization and efficiency of the work and assistance procedure, advising and testing customizations for different times zones management and multi-language versions, and updating the informative summarizing files and of the F.A.Q..

Thanks to the knowledge developed more intensively in the last 3 years, also with really complex case histories like hospitals and distribution companies, HTLC Network, can now directly supply technical assistance directly to its clients, and also directly to the employees in case of need, avoiding to its clients to have a double interlocutor as often happens as habit in these circumstances, and concentrating the management responsibility in a unique interlocutor. HTLC Network A.G. owns a regular user licence.

From our internal analysis, the choice of this solution has been obtained from the comparison of about ten similar software options available on the Italian market, and has been resulting by our opinion the most efficient for the advanced technical features, but also for the possibilities to create easily interface solutions with other systems and customize the internal applications according to the client's needs.

The service is now totally managed through the HTLC Network A.G. Swiss server farm, with 12 server units, in our Chiasso office, including the Workflow web software interface, and an internal data processing software platform called GPRES2, residing on a different server. A third server unit is instead completely dedicated only to the backup, and an external hardware unit is dedicated only to the additional weekly 'disaster recovery' back up preserved in our atomic refuge under our office.

It is granted a complete data confidentiality, which are remaining exclusive property of the client and will be returned updated in case of service agreement resolution, in Excel format on client's demand, in the shortest possible times technically possible.

The main advantages of the system are indicated here below:

1. Request of authorization of different kind of absences before the same should occur, as prescribed in the applicable National Collective Agreement.
2. Request of authorization of different kind of overtime before the same should occur, as prescribed in the applicable National Collective Agreement.
3. Manual entry of time entries until a maximum of 16 for each 24 hours including work start, pauses and end; also in the worse case in which the electrical or ADSL connection should be interrupted and not be available, the employee will be able to take note of the timing and enter later as soon as the system will be again available, for the approvalo f the related supervisor. The clock which is regulating the timing is the server one, therefore it cannot be modified from the user.
4. The possible visibility of the user own timecard at anytime, updated according to 3 daily updates (10.30 a.m. / 3.00 p.m. – only timing - and at night – total data transfer), which are working 365 days per year between the web server (Workflow) and server for data processing (GPRES2), including possible anomalies of the system, approvals which have been taking place of missing, list of possible justifications applicable, and summaries of total hours of absence in the month and from the start of the year (optional), for which it will be possible to 'propose' adjustments and approvals.
5. Holiday plan (can be automatically connected or remain disconnected from the rest of the system)
6. Upload, view and print of internal company newsletters or individual notification or payroll copies (respecting system requirements) which can be visible and downloaded through same protected remote connection.
7. Automatic e-mail messages can be foreseen and timely planned, in order to inform the supervisor or user in due time, in order to provide in due time approval or adjustments entries.
8. Automatic data transfer on any payroll software.
9. Possible interface with existing access control systems or hardware attendances terminals.
10. Possible on demand set up of an individual different time zone and language for each user.
11. Supervisors cab therefore be anywhere, also if not member of the local company staff, and can see the system in their own language.
12. It is possible to use until 10 different hierarchical supervisor's levels, and can be imported also alternative supervisors, in case of absence or replacement need.

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HTLC Network is very sensitive to the client needs.

For each service we think to customized files exports according to the client requirements.

Most of our clients have employees in many countries in Europe and all over the world, therefore it arises the need to create detailed files, budget and reports exported from our different software platforms and applications. Some examples of the reports requested most frequently:

• 1) .Xls file reports created by our experienced consultants on the basis of the clients' needs, including all the details for HR current and deferred costs, accruals, benefits, expenses reimbursements, social contributions, integrative pensions, medical care funds and individual income taxes.
• 2) on demand, customization of standard HR cost reporting and budgeting files, in order to be able to import the same in SAP, Oracle, Navision, Peoplesoft, JD Edwards, Baan and many other international accounting platforms.
• 3) Facilities for net to gross/ gross to net/ company cost simulations.

HR administration and management complexity is different in the world. Lower in some countries and more complex in others. As a general guideline, all the countries based on the Common Law and with some Anglosaxon origin, are usually simpler that the Latin ones, while the Asian area has many peculiarities often reflecting those of the colonialist countries.

Where complexity is lower, legal advise is needed less from employers, and therefore integration of data processing service and legal/ HR consulting is less felt as a need, but according to our experience this is more a habit, that the reality.

If fact many multinational client companies have realized and much appreciated our offer 'integration of service & consulting' as this is allowing the following advantages :

1. consistent time savings for local and mother companies HR and/or Finance managers avoiding to repeat situations and transfer information with different interlocutors, without creating any obstacle to the possible request of double opinions, only when really needed.

2. scale economies for higher volumes of activity in charge to the same supplier

3. more possibilities of an easier coordination multi-country

4. multi-disciplinary consulting teams with the grant to analyze one single problems with multilateral points of view and a higher level of safety of the decisional process.

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HTLC Network is composed by an international team, with wider experiences, multicultural know-how exchange and an international management.

This is granting our customers a considerable advantage through our internal synergies, granting at the same time also one sole interlocutor responsible for all transactions, one sole service agreement, a higher sensibility to clients' problems, customization and value of the proposed solution for each specific HR management service.

Solutions are studied in work teams with HR, tax and legal chartered consultants, and the result grants our customer a higher level of reliability and less time dedicated to analysis for decision making, due to our specific work model called 'all options ready for approval' synthetic approach.

Service and development strategies and advanced I.T. solutions approach is shared from our management team internationally, therefore the same approach will be common to various countries, and English is our standard business language worldwide, but service in local language are also possible when required.

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The 'make of buy' decisional process is often felt and appreciated by our clients as flexible, and HTLC network is often asked to complete the trainings related to outsourcing or insourcing administrative services organization, with a continuous assistance approach, to allow the gradual independence of internal client resources, destinated to cover most of the operative activity, preserving at the same time the clients' advantage to be able at anytime (ex. sickness, maternity, any absence of internal resources) to move out, also only temporarily, part of the activities, with the grant thhat the supervision and audit of the same, remains under HTLC Network care, with the related responsibilities.

In such cases, our 'tutorship' service, on site by the client or off site by our office, by e-mail, remote connection of audio-video conference, is allowing to the client a perfect integration, to optimize the variable cost approach, and preserve the 'investment' as we are granting for all tutorship 'written procedures and process flows' which are remaining thereafter exclusive property of the clients, and can be easily transferred from one client operator to another.

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We do not pretend to sell the idea which we are a totally global provider concerning the about 200 countries of the world, but we are proud of our 'network model' which is allowing us to be efficient in all situations, with the right combination between fix and variable costs, 'direct' and 'indirect' service, covering directly Switzerland, Italy, France, Germany, United Kingdom, Hungary, Romania and India, with a direct structure/ office, and nearly 40 countries with our correspondents network.

In this way we can grant a nearly 'global coordination', avoiding our clients to loose time in more countries with more lawyers, payroll providers, tax & accounting providers, auditors, and keeping under control at the same time costs and quality, according to our high minimum consulting standards, under our 'quality' and 'SAS 70' certifications standards.

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We also offer the advantage of one single service agreement, valid in its contents for more countries, while the price lists (as attachments of the same, as the related invoices), are different per country, and can be also different per cost center, employee, company department, on demand.

We usually apply the Swiss law to the contract, according to our holding entity location in Switzerland and to the typical Swiss law simplicity, but this can be changed according to the possible need of the client on demand, too.

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• Newsletters
• Free Access Database
• Startup F.A.Q
• Clients' download area
• Clients' data upload facilities
• Services request web interface
• Deadlines calendar online
• 45*5 C.E.T. Live Chat Help
• Ees' safe payroll webdownload
• Employees help desk service

We usually send to our client our newsletters in English and/or Italian for the main legal updates related to HR administration, tax & accounting services, work safety and privacy obligations.

Frequency of newsletters is not established expressly as compliant with the legal updates frequency, but no important item for our target of clients is ever missed.

According to clients' request in addition, copy of the related laws, decrees, public offices notices etc. can be delivered, in case with translations in more languages of the relevant paragraphs/ abstracts.

An interesting database, which is gradually being developed with informative sheets related to labour, employment, social contributions, benefits, individual income tax, work permissions and 'country overviews' allowing clients to have a free informative and complete file, very useful for any preliminary decision and budget when establishing a new entity or branch in a new country, but also simply when looking for details by item for ordinary HR management decisions.

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How many doubts are arising when important decisions about hiring new employees and establishing a new legal entity in a new country is required in a very short timeframe ?

In such cases it is really more useful and faster to realize that somebody has been passing through the same situation shortly before, and that some answer to the same doubt has already been carefully prepared, helping to save time and money for your decisions.

This is the kind of support that our clients will find in this section of our web site, always free of charge ! Frequently asked questions (and related detailed replies) !

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Our activity can be organized through calendars jointly approved, which can let know to our clients the exact day and time in which an informative file will be ready, according exactly to the customized content which have been required.

It is all about having the exact information needed in the moment in which it is necessary or desired ! This is also valid on demand for mandatory forms for social contribution, income tax, reporting and hystorical payrolls.

There are a number of information which cannot be transferred by a 'time & attendances' (web or hardware terminal) system, such as salary increases, bonuses, benefits values etc.

In order to create a facility for this kind of data input avoiding electronic mail, which might be often not safe, we have function for Excel files upload and facilities inside our Workflow web attendances system, which are saving input times and reducing the risk of human error mistake.

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Our Microsoft Dynamics CRM is allowing any client to :

- enter in our web site restricted area being recognized as company, manager, operator, job position, authorization to order services and receive informative files, according to the client permissions approved from the management; this set up is totally manageable from the client;

- be allowed to see at any time for which services and budgets there are service agreements open with HTLC Network, and which other services might instead be still be required

- check instantly the first line operators and coordinators/consultants UPDATED contacts for each service and country, with the related possible availability.

- check in real time the cost of our services by the issued invoices database

- open an instant ticket for a service request, distinguishing the same for kind of request, destination, and if possible seeing in advance being able to approve the related extra cost, if foreseen.

We call it transparency and fairness towards our clients !

Delivery deadlines ! The obsession of finance & HR managers during the reporting activity to mother companies and audit sessions. In this activity phases it is of key importance to plan carefully well in advance the deadlines, also in case estimating the same, subject to following confirmations.

This is a good habit that we advise to any company, independently from the size and the native country, but especially for multinational companies, to underestimate this aspect, might become critical.

This activity is therefore become part of our SET UP PLAN, already from the first contacts with the client, we do agree an ANNUAL calendar of deadlines, both internal of the client and for mandatory legal fulfilments, which is agreed and approved, or updated periodically.

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Over 15 new cloud servers at your service in our Swiss data processing center, with remote and only fiber connections (Fastweb/ Swisscom) up to 100 Mb, 24 hours a day for 365 days per year, with daily back up and disaster recovery system in our atomic refuge.

Live chat help in Central Europe office Time to offer any assistance related to our function of our web site and Global Services Interface.

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The dream to avoid paper, storage and distribution time wastes, integrating the function of payroll distribution into the same web attendances interface which is allowing to collect request of overtime, of absence authorization and of expenses reimbursements.

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An INTELLIGENT FILTER which is recognizing the kind of questions which employees are submitting, supplying direct replies whenever the question is simply related to application of legal or National Collective Agreement rules, or payroll processing mechanisms, and selecting instead questions like 'which is my notice period ? which are the rules for maternity ?' which are usually worth to be immediately highlighted to the HR manager.

A simple Excel format reporting, with filters, is then completing the service, allowing the HR manager once per month to keep under control employees questions selected by item, by employee name, by duration of the support etc.

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• Trend towards outsourcing of non-core Activities
• Centralization of finance in shared service centers
• Multiple rules continuously updated in all jurisdictions
• Shortage of qualified staff
• Need to keep updated payroll & accounting interfaces

• Focus on Core Business / Local Experience
• Unique Multi-country Service and Consulting Provider
• Ensure Agreed Global Performance
• Improve Web based Solutions (Attendances, Database Check)
• Grant Service Evaluation and Transparency
• Allow remote control with real time access
• Buy Value for Money

• International Network / Local Experience
• Integration of Service and Consulting / Competitive and flexible Fees
• Specialist Teams integrated support
• Full Service and Full Responsability Solutions
• EU Service Coordinators
• Real Time Remote Access
• One Global Language + Local Language

• Accurate & Timely Outputs Local Commitment
• Frees HR from non Core Admin. decrease of indirect costs
• Global Service Solution
• Increase negotiation Power
• Flexibility in cost Structure
• Easy access to local Specialists
• Personal Trust Relationships